{"id":21006,"date":"2026-05-03T10:07:38","date_gmt":"2026-05-03T10:07:38","guid":{"rendered":"https:\/\/techno-development.com\/scb\/?page_id=21006"},"modified":"2026-05-03T10:30:03","modified_gmt":"2026-05-03T10:30:03","slug":"global-precision-products-manufacturer","status":"publish","type":"page","link":"https:\/\/techno-development.com\/scb\/global-precision-products-manufacturer\/","title":{"rendered":"global-precision-products-manufacturer"},"content":{"rendered":"\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Customer Success Stories<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t

A Multinational Supplier of Precision Instruments and Services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Key Results:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
  • Successfully migration from legacy Avaya to cloud-based voice in Microsoft Teams<\/li>
  • Unified calling and texting within a single Teams experience<\/li>
  • Reduced IT overhead through automated user and\u00a0license\u00a0management<\/li>
  • Improved supervisor visibility with real-time and historical reporting<\/li>
  • Enabled future expansion to\u00a0additional\u00a0digital channels (e.g.\u00a0WhatsApp, WeChat)<\/li>
  • Established a future-ready communications platform afor global workgroups<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Company Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tGeography: Global<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tEmployees: 17,000+<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tHeadquarters: Switzerland and USA<\/strong>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tA multinational supplier of precision instruments and services operates across multiple regions, supplying products and solutions for use in laboratories and manufacturing. A leader in innovation & quality.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    The Background<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tThe business was supporting distributed workgroups and integrating communications into core business systems such as ERP and CRM platforms. The organisation historically relied on Avaya-based on-premise voice infrastructure and required a modern, cloud-aligned communications environment that supports collaboration, voice, and digital engagement within Microsoft Teams, as well as omni-channel CX funtionality.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    The Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tThe organisation faced increasing limitations from an aging, Avaya-centric on-premise telephony environment that lacked scalability, created fragmented communication experiences, and introduced complexity for IT management. Calling and messaging capabilities were inconsistent across workgroups, while visibility into users, queues, and interactions remained limited. At the same time, the business needed to preserve a seamless Microsoft Teams experience while improving reporting and maintaining alignment with existing enterprise systems.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Why Change<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\tAs Microsoft Teams adoption expanded across the organisation, there was a clear opportunity to standardise communication capabilities within a single platform. The goal was to simplify IT operations, improve visibility for supervisors and team leaders, and establish a scalable communications environment that could support future digital engagement channels, while retiring legacy infrastructure.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    The Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    A Teams-based communications solution was implemented to unify enterprise voice, messaging, and reporting within a single environment. Enhanced calling and SMS capabilities were introduced alongside advanced automation and administration using SCB Global\u2019s Teams Voice (OPTO T), enabling simplified provisioning, centralised management, and improved operational control.<\/p>

    To support customer engagement and reporting requirements, a Teams-based contact centre capability was also deployed, providing real-time and historical visibility across users, call queues, and auto-attendants, supported by SCB Global\u2019s native CX funtionality (OPTO C). This ensured that customer interactions could be managed efficiently within the same Microsoft Teams environment, without adding complexity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Success Story Summary<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    This approach enabled the organisation to unify calling, messaging, and customer interaction management directly within Microsoft Teams, while simplifying administration and improving visibility across the business. Supervisors gained access to meaningful insights, IT teams benefited from reduced complexity, and users experienced a consistent and seamless communication environment.
    As a result, the organisation successfully transitioned to a modern communications model, reducing operational overhead and establishing a scalable foundation for future digital channel expansion.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

    \n\t\t\t\t\t
    \n\t\t\t\t
    \n\t\t\t\t\t

    Why Choose SCB Global<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t

    SCB Global enables organisations to modernise legacy communication environments by delivering solutions aligned with Microsoft Teams. By enhancing native capabilities with OPTO T and integrating customer engagement through OPTO C, organisations benefit from simplified operations, improved visibility, and a future-ready communications platform designed to support ongoing digital transformation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Customer Success Stories A Multinational Supplier of Precision Instruments and Services Key Results: Successfully migration from legacy Avaya to cloud-based voice in Microsoft Teams Unified calling and texting within a single Teams experience Reduced IT overhead through automated user and\u00a0license\u00a0management Improved supervisor visibility with real-time and historical reporting Enabled future expansion to\u00a0additional\u00a0digital channels (e.g.\u00a0WhatsApp, WeChat)…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21006","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/pages\/21006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/comments?post=21006"}],"version-history":[{"count":7,"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/pages\/21006\/revisions"}],"predecessor-version":[{"id":21034,"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/pages\/21006\/revisions\/21034"}],"wp:attachment":[{"href":"https:\/\/techno-development.com\/scb\/wp-json\/wp\/v2\/media?parent=21006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}